Product Ordering
Returns
Shipping & Delivery
Product Ordering
What color will my disc be?
Each disc has color choices based on the colors available. Sometimes we use generic terms (light, bright, dark) and you can see what these mean for that disc by clicking the color tab on the bottom of the product detail page..
What weight will my disc be?
Our web site is tied directly to the inventory we have in stock and ready to ship, so you can only order a disc in a weight range (ex 166-169g) that we have in stock. However, you may include a note at checkout letting us know if you have a specific preference (ex. Please try to make the drivers as close to 175g as possible).
Will the weight be wrong?
NOPE! We will NOT send you a disc outside the weight class you ordered without contacting you first. If you only want an exact weight (i.e. 175g), then add a note to your order and let us know if it is acceptable to send any other weight if your preferred weight is not available.
Returns
Can I return something?
You can return any item that is in new condition within 14 days of purchase. Simply send it back to us along with a copy of your receipt and clear instructions for how you would like us to handle the return, like “Please issue a refund for the enclosed items”, or “Please send a DX Wraith in the 170-172g weight range instead”. Returns should be sent to us at:
PRIME Discs
Attn: Merchandise Returns
100 Marshall St.
Leicester, MA 01524
Please Note: If we sent the correct item with your original shipment, then you will be responsible for the costs of shipping the return to us and having a new item sent to you.
Please Also Note: If you return a used item, then you will receive NO credit.
Can I exchange an item?
Send the unwanted item back to us with a copy of your receipt and let us know what you would like in exchange. You will be responsible for the costs of shipping the return to us and having a new item sent to you.
Shipping & Delivery
I live in or near Leicester. Can I order online and pick up at the store?
Absolutely! You can pick up the order at the Maple Hill disc golf course any time that the Maple Hill Shop is manned. We will have your items picked and ready to go when you arrive, provided that you have paid for the order on-line (we do not pick orders or reserve inventory until the order is paid). For store pickups, please select the shipping method of “Will pick up at Maple Hill” This will allow you to checkout without paying any shipping charges, and let us know that you’ll be coming by to get it.
I am new to the sport. What discs should I start with?
You should start with a slow, easy to control
driver. We would also recommend a stable or understable
midrange And
putter is fine to start.
What is a good gift for a disc golfer?
We've put all of best gifts
here. Our best accessories, DVDs and of course, a PRIME Discs Gift Certificate.
Will you sponsor my event?
Absolutely! If you provide us value for our sponsorship, we''ll be glad to help you out. Send us an
email with your proposal.
I just placed my order. When will it arrive
All orders ship out no later than 1 business day after you order. If you place an order at 6:00pm on Tuesday, it will ship out on Wednesday and take between 1 and 3 business days to reach you. We pride ourselves on our speedy and affordable shipping, let us know how we do.
I placed an order, but I forgot something. I placed another order right away and had to pay shipping again. Can my orders be combined?
Please be sure to include a note at checkout letting us know that you placed more than 1 order on the same day. Whenever possible, we will combine your orders and compensate you for the additional shipping charges with either a refund or a gift certificate.
Can my order be shipped to a PO Box?
Absolutely!
My order already shipped, but I made a mistake. Can you have the package stopped and sent back to you?
No, you should have it in a day or two and it is not worth the time and money to stop it. Please wait until you receive the order and then you can decide if you want to return the item.
Will I get the tie-dye that is pictured?
If you selected a specific tie dye, then yes. Otherwise, the tie dye picture is just a sample of a tie dye and you will (probably : - ) get a different tie dye disc.
Will I get the solid color disc that is pictured?
If you selected a specific color (black, white, pink, blue, etc.), then yes, you will get that color. However, if the option was a general color category (eg. “Bright”), you will receive a brightly colored disc. We encourage all customers to add notes to their order with specific color requests and instructions for how we should proceed if we can not meet the request. We want to send you the items you want them as much as you want to receive them, but we are at the mercy of the manufacturers for colors and weights that are available. If you add a note to your order, we read it an act on it. In fact, we print order-related notes right on your receipt with a response so that you know we saw it and acted upon it. How’s that for service?
Will I get the exact hot stamp that is pictured?
Usually. The disc manufacturers change hot stamps often, so the change is generally not communicated to us. Discs that are collectible in nature are listed separately and contain the details of what you will receive in the title and or description. If you order a STAR TeeRex, for example, you will receive whatever the current stamp is. If you order a STAR TeeRex – 1st Run Star Stamp, then you will receive this disc with the Innova Champion Star Stamp which denotes the first run, as an example. If it does not say 1st run, etc., in the listing, then you will not be receiving the 1st run stamp.
Can I get a discount if I order a lot of discs?
We offer quantity discounts on some products. These offers are noted in red under the name of the product.
Where is the tracking number for my order shipped through US Mail?
USPS does not provide tracking numbers that can be used to track progress. The US Mail tracking numbers are for loss claims and delivery confirmation only.
I ordered a basket. Where is my tracking number?
Many of the targets we sell ship directly from the manufacturer. Since we do not ship all baskets ourselves, sometimes we do not get the tracking number quickly. If you have not recieved a tracking number within 48 hours of your order, please contact us and we will get one for you ASAP.
I want to pay with a check. When will you ship my order?
You can pay online via Echeck (select Credit Card / ECheck as the payment option) or you can mail a check for your order (select Money Order / Check as the payment option). If you mail a check, we will ship the order as soon as the check arrives.
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